1. Introduction
Wiistore (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, purchase our products, or engage with us as a customer in any way. We comply with the Protection of Personal Information Act (POPIA) of South Africa and any other applicable privacy legislation.
2. Information We Collect
We may collect the following kinds of information:
- Personal Information: This includes information that can identify you personally, such as your name, surname, email address, telephone number, delivery address, billing address, payment information, and other data you provide when making a purchase or contacting us.
- Non-Personal / Aggregate / Technical Information: This includes data collected automatically, such as IP addresses, browser type, device type, pages visited, time spent on pages, referring / exit pages, and other usage statistics.
3. How We Collect Information
We collect information in various ways:
- Directly from you: When you fill in forms (e.g. during checkout, registration, newsletter signup), contact us, make a purchase, or otherwise provide data.
- Automatically: Via cookies, server logs, web beacons, and similar technologies when you browse our website or interact with our services.
- From third-party sources: For example, payment processors, shipping partners, or marketing service providers, insofar as needed to deliver our services to you.
4. Use of Information
We use your personal data for:
- Fulfilling orders, processing payments, delivery, and related customer service.
- Managing your account (if applicable), including authentication, preferences, and access to services.
- Communicating with you: responding to your queries, sending updates, invoices, receipts, promotional offers (if you consent), and other required notices.
- Improving our website, products, and services: analysing usage patterns, troubleshooting problems, conducting research, and enhancing user experience.
- Complying with legal obligations: tax, customs, regulations, and any legal claims or litigation.
- Preventing fraud or other misuse of our services.
5. Disclosure of Information
We may share your personal information in the following cases:
- Service Providers: Third-party vendors or partners helping us with fulfilment, delivery, payment processing, customer support, data analytics, marketing, or other operational aspects. These parties are bound by confidentiality and are only permitted to use data in ways we instruct.
- Legal Requirements: Where required by law, regulation, or court order; or to protect our legal rights, property, or safety, or those of others.
- Business Transfers: If Wiistore is merged, sold, or in process of sale, or reorganised, your data may be among the assets transferred.
We do not sell your personal information to third parties for their own marketing purposes without your consent.
6. Cookies and Tracking Technologies
- Our website uses cookies and similar tracking technologies to improve functionality, website performance, and user experience.
- You may have settings/preferences for cookies; disabling some cookies may impact certain features or performance on our site.
- We’ll provide information (e.g. via a cookies banner / settings page) about the types of cookies we use (necessary, functional, analytics, advertising, etc.).
7. Data Security
- We adopt appropriate technical, administrative, and organisational measures to safeguard your personal data from theft, unauthorised access, disclosure, misuse, alteration, or destruction.
- However, no online system is 100% secure. We cannot assure absolute security of data transmission or storage.
8. Data Retention
- We retain personal information only as long as necessary for purposes set out in this policy, including fulfilment of orders, legal obligations, dispute resolution, and for our internal business purposes.
- After that period, data may be anonymised or securely deleted.
9. Your Rights
Under POPIA and other applicable laws, you have certain rights regarding your personal information, including:
- Access: You may request to see the personal data we hold about you.
- Correction: You may ask us to correct or update inaccurate or incomplete personal data.
- Deletion: You may ask us to delete your personal data under certain conditions.
- Objection: You may object to the processing of your personal data (for example, for direct marketing).
- Restriction: You may request restrictions on how your data is used in certain circumstances.
- Portability: Where applicable, you may request a copy of your data in a structured, commonly used format.
To exercise any of these rights, contact us using the contact details below. We will respond within the timelines prescribed by law.
10. Children’s Privacy
- Our services are not intended for children under the age of 13 (or other applicable age in your jurisdiction). We do not knowingly collect personal information from children without consent.
- If we learn that we have collected personal data of a child without appropriate consent, we will take steps to delete that data as soon as possible.
11. Changes to this Privacy Policy
- We may update this policy from time to time. Changes will be posted on this page with an updated version date.
- Where required by law, we will notify you of significant changes (for example, if change affects how we process your personal data or your rights).
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us:
